Liz Reddish: General Privacy Policy
Enquiries:
If you contact us to enquire about 1/1 Bespoke Sessions, Mentoring, Workshops, Events, or TFH Kinesiology Training, your personal information will be used to respond to that enquiry.
How we collect personal data:
We may collect your personal data in a number of ways, for example:
• When you contact us by post, telephone, text, email or via our website ‘contact us’ section
• If you send us messages or ask for information through social media
• If you purchase products or services from our website.
• As you interact with us in other ways – as a student, client, mentee, customer or in any other capacity.
How we use personal data:
We collect information from enquirers, students, clients, TFH Instructors, mentees, volunteers, wholesalers and customers to:
• Respond to enquiries
• Provide products & respond to product requests
• Provide professional client consultations in line with our insurance policies
• Manage events and courses
• Administer certification processes and assessments
• Raise funds for Charities
• Provide services to mentees to facilitate the development of their business
The information may include the following:
• Contact details e.g. name, address, phone number, email address
• Information concerning your health, medical conditions & medication
• Date of birth, gender and marital status
• Personal interests
• Special educational needs
• Dietary requirements where there is catering involved
• Previous qualifications and schools and organisations you may belong to
• Contact details of your family or next kin
• Information around your business and business goals
For 'in-house' purchases and payments:
• Our third party iZettle, will process your payment through their online system. You can view their privacy policy here: https://www.izettle.com/gb/privacy policy
For on-line payments it will include:
• Your bank details. Our third party Worldpay will process your payment through their secure online system. You can view their own privacy policy here https:// www.worldpay.com/uk/privacy-policy
Links:
You may find links to other web pages on our web site. The terms of this policy only apply to Well House, they do not apply to any external websites you may visit though a link on our web pages.
Your rights:
If you no longer wish to receive information from us, please email us at liz@lizreddishkinesiology.com.
You can unsubscribe from the emails at any time by clicking on the unsubscribe link on the email.
You also have the right to:
• Request to see the information we hold about you
• Tell us to change or update your information if it is inaccurate or it changes
• Ask us to delete the information we hold about you.
Any request should be made in writing via email to liz@lizreddishkinesiology.com and please allow 28 days for a response. With regard to client case histories, these are kept for 7 years in line with our insurance policy.
How long do we keep your personal information?
We keep your personal information for as long as is necessary for your interaction with us. In some circumstances, we are required to keep the information for a set period of time, e.g. Client records – 7 years or, in the case of minors, for 7 years after their 18th Birthday.
How do we store your personal information?
All client case histories are stored as a paper copy only in a locked filing cabinet. The details are used solely for the purposes of providing a safe and effective Kinesiology/Massage session by your Therapist. If you send us your copy via email then it is immediately printed and deleted from the computer. Client contact details are saved on an online Xero accounting system protected by a thumbprint recognition; their privacy policy is: https://www.xero.com/us/about/terms/privacy/.
If you are a student and provide us with contact information or other information related to your learning it is stored on a computer protected by a password/passcode/thumb print recognition. Student information may also be stored as a paper copy locked in a filing cabinet.
If you are a mentee, again the files are paper based and stored in a locked filing cabinet. If you choose to send information via email it will be stored on a computer under a password/passcode/thumb print recognition.
Information related to payments either for products or services is processed by our third party Worldpay; their privacy policy is: https://www.worldpay.com/uk/privacy policy. This is done through our website hosting company Wix; their privacy policy is: https://www.wix.com/about/privacy.
Changes to this policy:
This policy may change from time to time. We will do our best to update you of any changes. Please refer back to this page to keep up to date with changes. Making a complaint to the ICO.
If you believe that we are not processing your data in accordance with the law then you have a right to complain to the Information Commissioners Office through their helpline 0303 123 1113.